| Data
Transfer |
| Security
and Privacy |
| Job
Execution |
| Commercial
|
| Quality |
| Others |
| |
| Data
Transfer |
| |
ACCESS-CADD provides one stop solution
to complete product life cycle requirements by way of seamless
integration of design, engineering services ,HRM and manufacturing
solutions.
|
| How does ACCESS service
work? |
| |
After
confirmation of an order, we send you details of scope of
work as offered by us for your review and confirmation. We
follow your standards and send you an update on the progress
of the work. You can review and comment on the portion of
the work completed. We do the final correction as per your
comments and then re-check before submitting the completed
data. All submissions of information can be transmitted either
way through FTP / e-mail /fax or courier. |
| |
| How do we transfer
data to you? |
| |
| |
You
may either fax, courier, or email us the data or use our FTP
to directly transfer files to our server. |
| What kind of 3D outputs
are available? |
| |
ACCESS
can provide 3D models in Pro/ENGINEER, CATIA, Unigraphics,
NX, SolidWorks, and Inventor. |
| What conversion options
are available? |
| |
ACCESS-CADD
can provide models and drawings in CATIA, Pro/ENGINEER, Solid
Works, IDEAS NX and Unigraphics. We can also translate files
from and to IGES, DXF, STEP, and STL. |
| Is there a limit to
the number or size of files I can submit? |
| |
You can submit any number of files; however, each file must
be less than 10 MB. Larger files often cause web browsers
to "time out" and/or lose connection to the server
before the file is completely transferred. If your files are
larger than 10 MB, please split them into smaller files. Data
can also be transferred using CD, tape, or paper drawings.
|
| In what DPI should
the paper original be scanned? |
| |
The paper if scanned at 150 DPI, is
able to display almost the entire information visible on the
sheet. |
| Can I mail the paper
originals? |
| |
Yes, you can mail or courier your paper
originals/copies to our Mumbai office address in India. Ordinary
mail from US takes about 10 -15 days to reach us in India, while
the courier takes about 3 working days. |
| Security
and Privacy |
| What is your security
architecture? |
| |
The security of our clients' data
is of paramount importance to ACCESS. Please see our confidentiality
page.
Will ACCESS use my data for other purposes?
No. ACCESS understands the privacy and security required to
protect our clients' strategic information and processes. ACCESS
will never sell, share, or distribute any client information
or data without the prior written consent of the client except
to the extent required for execution of the project. |
| What is your privacy
policy? |
| |
ACCESS-CADD
will not sell, distribute, or share any customer data or information
to any third party without prior written permission from the
client except to the extent required for execution of the
project. |
| Job
Execution |
| What is the delivery
time on a typical project? |
| |
Unfortunately
there is no such thing as a typical project. Projects at ACCESS-CADD
range from a few simple components to complex assemblies that
involve several hundreds or thousands of components. Due to
our large staff of experienced engineers and technicians,
we are able to meet even the most demanding deadlines. |
| What project tracking
options are available? |
Each
project is assigned a project manager who manages the project
and the client relationship. Project managers are available
daily during normal business hours to provide status updates
by phone or e-mail. We are in the process of setting up an
on-line chat facility |
| How can I track the
status of my data? |
| |
Based
on your project size and with prior agreement, ACCESS-CADD
can send weekly status reports that identify the status of
execution. We are currently developing a method for tracking
your project status online. |
| Do you follow your
own CAD standards or those which we prescribe? |
| |
We
set up CAD standards as furnished by the client. However in
absence of prescribed standards we use widely accepted default
standards. |
| On what codes are your
designs based? |
| |
Our
teams are conversant with American, British, Australian, Canadian,
Euro & Indian codes. In addition we are also familiar
with additional code requirements in US relating to AISC,
OSHA, FEMA, etc. |
| How can I make sure
we do not lose the look and feel of our drawings and documents? |
| |
We
ask for as much detail as possible when you submit so we can
make sure that everything we do fits within your parameters
and looks exactly as you would like it to be. We assign your
work to the same CAD operator who becomes familiar with your
firm. |
| Commercial
|
| What is your price
basis? |
| |
ACCESS
normally provides a fixed-price bid. In certain cases, hourly
rates for revisions are offered. |
| What are your payment
terms and billing cycles? |
| |
We usually provide 30 days credit facility
for payment. ACCESS invoices the client upon delivery of work
as per agreed price break-downs. |
| How do you guarantee
your work? |
| |
If
you are not satisfied with the work as delivered, ACCESS-CADD
will rectify its mistakes at no extra charges but no back
charges are acceptable. |
| How can payment be
made? |
| |
Payment
can be made in $ or Euro via check mailed directly to India,
or by wire transfer to our bank. |
| Are these services
permissible / taxable under law? |
| |
These
NET enabled IT services are covered under WTO agreement signed
by more than 110 countries around the Globe. These services
are freely importable and free from customs duties or local
taxes. |
| How can we tell that
we are not going to be charged 100 hours for something we feel
should only require 40 hours? |
| |
To
overcome such a situation, ACCESS normally offers a lump sum
price after you have provided us with complete details and
scope of work. This way you are assured of a fixed price and
do not have to pay for any additional hours we may incur at
our end. In case of changes / revisions in the drawings arising
out of any design or other changes at your end, we can offer
either a fixed extra charge or mutually agree to number of
man hours chargeable. Due to limited occurrence of such instances,
the revision charges or hours are easily sorted out. |
| Quality |
| How do you ensure accuracy
on converted models? |
| |
ACCESS-CADD
has a strong quality assurance/ inspection process to ensure
the accuracy and quality of all specifications, drawings,
models, and other outputs. |
| What is your QC procedure?
|
| |
Many
of our processes are proprietary to ACCESS. Our quality procedures
are specially designed for the variety of works we undertake.
Our ability to deliver quality products and confidence to
guarantee what we deliver makes good outsourcing sense. |
| Are you ISO 9000 certified?
|
| |
In process. |
| Others |
| What if I forget my
ftp login password? |
| |
Contact
our company administrator. We will provide you with a new
password after suitable verification. |